Welcome
On our support center
This new online support center lets you request assistance, ask questions and make enhancement requests.
What can you do on this new support ?
Report bug & ask for a solution
Ask questions about software use
Request improvements & share your experience
Open your request Easily.
From now on, all your requests are centralized on this single, simple platform.
How it works ?
Sign in
to your user account
Send us
your request via the simple form
We handle
your request and we will discuss it with you
It's done
your situation is now resolved
Your requests are processed by our support team as quickly as possible, which means that you can, most of the time, get a first response within 24 hours for a simple request. This does not mean that your request will be resolved, but that it will have been taken care of and that you will be in contact with one of our agents.
To get a user account on this new online support center, ask us for your new ID and password by sending us a quick request.
Even though we've changed platforms, you can still access your old online requests from the old support center, using your old login and password.
Please note that only requests already opened will continue to be processed on the old platform until they are closed. This means that all new requests must now be opened on the new platform.
To find out more about the changes involved in the transition from the old online helpdesk to the new one, please see this page.cette page